Peppermints Niagara
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Laurier professor researches effects of pronouns in costumer service
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The world of customer service is vast and everyone can agree upon its presence in their lives; whether working for a retailer as a representative or being the recipient of those services as a customer, client and/or patient. Grant Packard, an assistant professor of marketing at Wilfrid Laurier University’s Lazaridis School of Business and Economics,…
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A night of discrimination at the strip club
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I like to think I’m a fun, outgoing guy. I’m always up to try new things and try to make the most of any experience. That’s why when I had the opportunity to go out to a strip club in Niagara Falls with two friends of mine, I thought I was ready for a new…
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The customer isn’t always right
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The customer is not always right. Even in our capitalistic world, I’m not sure which societies truly believe the customer is always right, let alone established businesses adhering by the phrase “the customer is always right.” Sure, in some cases the customer is right. However, in my personal experience within the food service industry, the…
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